Intro to Conflict Transformation

This one-day program provides participants with an introduction to key concepts and tools for
understanding and managing conflict including:

  • What happens to people in conflict
  • Key responses to assist people moving out of conflict
  • Workshop activities providing introductory skill development

A highly interactive program, the Transforming Conflict workshop introduces the theory of conflict
management and gives participants the opportunity to learn and practice open, honest and empathic
conflict resolution skills.

Participants are encouraged to bring and use their own stories and experiences to increase the relevance
of the training.

Key outcomes

Foundational skill development for:

  • Facilitating meaningful dialogue between parties
  • Assessing and identifying opportunities for intervention
  • Developing a toolkit to manage strong emotions
  • Enabling informed decision-making and opening up possibilities not previously perceived

Course Dates

Date Location Register
Feb 13 Melbourne More info
June 12 & 13 Melbourne Coming soon

 

What people are saying

"An informative and thorough introduction to conflict management addressing the human elements of conflict including how to approach conflict more confidently."

Topics

  • Understanding conflict: the role of empathy, openness and honesty
  • Conflict research and models of practice
  • High Conflict People
  • Elements of conflict
  • Responses to conflict
  • How to use this knowledge in your practice

Who Should Attend

Supervisors
Managers
Team leaders
Client Liaison Officers

Related Courses

Communicating with Clients (One day)
National Mediator Accreditation (Six days)

 


Transforming Conflict

This interactive workshop focuses on the quality of interactions and strengthens participant's capacity to manage difficult discussions, strong emotions and gain clarity about the issues people are facing in order to better assist them to deal with conflict.

Participants can expect to change the quality of conflict in a broad variety of environments by learning how to have open, honest and empathic conversations, resolve points of difference and move forward.

Delivered in modules, you have the freedom to choose from 1-4 day workshops. Each program will introduce you to key concepts and tools for understanding and managing conflict including:

  • What happens to people in conflict
  • Key responses to assist people moving out of conflict
  • Interactive activities providing advanced skill development

We offer conflict management training in Melbourne and regularly in Adelaide and other states of Australia.

Course Dates

Date & Location Workshop Register
Coming soon    

Who should attend?

This training will benefit anyone dealing with people in conflict and wanting to get to the heart of a difficult interaction. This includes supervisors, senior and middle managers, team leaders and volunteers.

What people are saying

"An informative and thorough introduction to conflict management addressing the human elements of conflict including how to approach conflict more confidently."

Please Contact us form more information

Dealing with Challenging Behaviours

Participants will gain knowledge and skills in the following:

  • How to identify challenging behaviours
  • Explore the impact of challenging behaviours
  • Develop a toolkit for managing strong emotions
  • Defuse the challenge through recognition of the ‘hot spot’
  • How to facilitate discussions in a challenging environment
  • How to facilitate good decision making in a challenging environment

Benefits:

  • Reduce conflict-related exits and absenteeism
  • Improve individual and team capacity for communicating, decision making and accountability
  • Increase team productivity by enhancing team capacity to manage differences
  • Reduce personal stress
  • Effectively manage risk in the event of bullying or harassment

The program provides an introductory understanding of the theory of conflict management combined with the opportunity to learn and practice workplace skills.  This is a highly interactive program based on teaching, group discussion, exercises, ‘fishbowl demonstrations' and role plays.  Participants are encouraged to bring and use their own stories and experiences to increase the relevance of the training.