Mediation & Facilitation Overview

Mediating with a difference – transparent, empathic and transforming.

Traditional mediation has often left parties feeling ‘compromised’. The outcome may be satisfactory, if not successful in terms of a fact based settlement, but the party feels as though their values and emotions have not been heard, acknowledged or addressed.

Expert and qualified mediation and conflict management services for a wide range of commercial, workplace, building, organisational and board disputes.

Many individuals, communities and organisations are turning to informal dispute resolution, facilitated by an independent person, to assist with making decisions and resolving conflict.

Learn more about how we can work with you.

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Cyngler Consulting is expert in helping parties overcome the non-rational (i.e. emotional) barriers that may be blocking a path forward and working within organisations to implement conflict management procedures.
Jim Cyngler has mediated in excess of 3,000 cases and is adept at managing expectations and conflict within a mediation environment, while ensuring the needs of all parties to be heard and respected throughout the process.

Building and Construction & Property

Whether your dispute relates to a contract of sale for property, a retail or commercial lease, a tenancy, or a building or construction contract, Cyngler Consulting can provide a range of conflict resolution services at any stage in the dispute.

The building and construction industry is governed by a range of relevant legislation and regulations and ultimately the contract. Cyngler Consulting can help you mediate a dispute whether you are:

  • the landlord or tenant,
  • an owner, owner builder, principal, contractor or subcontractor,
  • the vendor or purchaser,
  • a neighbour involved in a boundary, easement or nuisance dispute, or
  • an owner’s corporation.

Early mediation and intervention can often prevent a later deadlock, legal proceedings and heartache, especially where an ongoing contractual relationship between the parties is required. Cyngler Consulting’s unique methodology can assist the parties in overcoming the emotional barriers that may be blocking a path forward and find clarity in their own beliefs, thoughts and feelings and points of resistance to resolving the conflict.

If you represent a property developer, builder, owners corporation or contractor and are looking to improve your internal complaint management and conflict resolution processes or train your staff, please see our Conflict Management Consulting Services and Training Development Packages.

If you are an owner in conflict with or likely to be in conflict with a builder, contractor or subcontractor, Cyngler Consulting can facilitate meetings which may involve difficult conversations.

Workplace and Employment

Allegations involving bullying, sexual harassment, discrimination, performance management or personal injury claims must be handled professionally, sensitively and promptly. Cyngler Consulting understands the complex nature of the Employment Law industry and the organisation and personal pressures and emotions involved in these disputes.

Our approach is based on helping people identify their own beliefs, thoughts, feelings, prejudices and points of resistance to resolving the conflict.  With this insight, and equipped with expert skills to analyse and communicate these points, Cyngler Consulting can help individuals and organisations feel empowered to make decisions, respond to others, resolve points of difference and move forward.

If you represent a business or organisation and are looking to improve your internal HR processes, complaint management and conflict resolution processes or train your staff, please see our Conflict Management Consulting Services and Training Development Packages.

Family, Wills & Estate Planning

Personal and Family issues left unresolved can lead to unnecessary expense and heartache. Cyngler Consulting offers expert and qualified mediation and facilitation services based on our in-depth experience in dealing with a range of family and interpersonal disputes, including:

  • separation or divorce,
  • child support and custody,
  • interpersonal relationships between family members,
  • wills and estates, and
  • family trust and business disputes.

In this often highly emotional and sensitive context, Cyngler Consulting offers an open, honest and empathic engagement between the parties, which encourages individuals to gain clarity about their objectives, goals and aspirations and to ultimately feel empowered to make the right choices for themselves and be able to fully engage with others in the conflict.

Family Business

There are approximately half a million family businesses in Australia employing roughly half of the Australian Workforce. These businesses vary in size from very small enterprises to some of the largest businesses in the country.

Problems often arise in intra family relations, decision making, management structures, governance and generational change. Cyngler Consulting facilitates open, honest and empathic dialogue enabling and supporting important decisions regarding the family business.

If your family business is facing difficult but important decisions and you are unsure how to proceed contact Cyngler Consulting.

Business & Commercial

Cyngler Consulting offers mediation and facilitation services for a wide range of commercial and organisational disputes. Disputes within, or external to the organisation can have a significant impact on the viability, success and future of a company.

Cyngler Consulting recognises that every organisation and individual is unique, and has worked with a range of corporate organisations to resolves disputes. With specialised skills in analysing the communicating our unique approach to the parties, we can help individuals and organisations resolves points of difference and move forward.

Regardless of whether the form of the dispute relates to a contractual dispute, partnership or joint venture dispute, trade practices, copyright, debt recovery, franchising, unions, product liability, insurance or disputes within the board, Cyngler Consulting can assist.

If you represent business or organisation and are looking to improve your internal complaint management and conflict resolution processes or train your staff, please see our Conflict Management Consulting Services and Training Development Packages.

Community & Not-for-profit

Cyngler Consulting has had a wealth of experience dealing with community and not-for profit organisations.  Cyngler Consulting offers these community groups the opportunity to tell their story in a safe and supported environment and to become clearer about their choices. Where spending is sensitive in these types of organisations, Cyngler Consulting can offer bespoke mediation and facilitation packages.

If you represent a Community Group or Not-for Profit organisation and are looking to improve your internal complaint management and conflict resolution processes or train your staff, please see our Conflict Management Consulting Services and Training Development Packages.

Health & Aged Care

Cyngler Consulting understand the complex nature of the Aged Care Industry, legislation and regulations as well as the sensitive nature of assisting elderly residents and their families reach a satisfactory resolution to a dispute with the aged care provider that preserves the often necessary and crucial ongoing relationship between the parties. 

Cyngler Consulting can also assist individuals or patients aggrieved by a health professional or health service deal with medical negligence or professional misconduct issues.  Based on our unique approach of empowering people to identify their own beliefs, thoughts and feelings, Cyngler Consulting will guide the parties through the process of managing their own response to conflict and change. 

If you represent a hospital, medical or health facility or aged care provider and are looking to improve your internal complaint management and conflict resolution processes or train your staff, please see our Conflict Management Consulting Services and Training Development Packages.

Government & Administrative

Many Government and public sector bodies have strict internal processes and procedures, budgets or targets that may conflict with what a party needs or wants. Cyngler Consulting can assist both individuals and Government organisations to move beyond the bureaucracy, empowering them to identify their own beliefs, thoughts and feelings and ultimately guide the parties through the process of managing their own response to conflict and change. 

If you represent a Council, Government Department, or public sector organisation and are looking to improve your internal complaint management and conflict resolution processes or train your staff, please see our Conflict Management Consulting Services and Training Development Packages.

Indigenous and Traditional Owners

Cyngler Consulting has had a wealth of experience dealing with community organisations such as the Aboriginal community, Native Title Services Victoria and Cape York Land Council.  Often the traditional methods of conflict resolution within these community groups has failed and has left the parties feeling disillusioned and dismayed.

Cyngler Consulting offers these community groups the opportunity to tell their story in a safe and supported environment and to become clearer about their choices. Empowering people and communities has become increasingly important in Indigenous Australia.   However relationships within and between indigenous communities are sometimes challenging.  Alienation, diminished trust, disconnection, anger, fighting, blame and shame are not uncommon.  Government, legal and other advisors are sometimes viewed suspiciously or with outright hostility.  Great initiatives and opportunities sometimes fail to thrive.

The challenge for communities is to move from hostility to engagement, to improve relationships and enhance their opportunities.

Cyngler Consulting offers training, mediation, facilitation and consulting for Traditional Owners and those working closely with them to deal with the challenges.

Our mediatons will improve:

  • Capabilities for self-empowerment and strengthening traditional decision-making
  • Capacity to engage with Traditional Owners
  • Family and community engagement, to create opportunities for safe and collaborative agreement-making
  • Board management capabilities and capacity, to support effective engagement with their communities
  • Community behaviour, so that meetings are more effective and outcomes are more sustainable.