"Transformative mediation looks at the reality of disputes - real people, feelings and ambiguity - and doesn't force issues into a pre-determined mould or process."
Esther James
Melbourne, VIC
"This course takes the participants one step further by removing the rigid triangle of the process and allowing a more natural unfolding of communication between the parties."
Julie Mercer
Melbourne, VIC
I did this course as a follow up to mediation training. I think all senior managers should have knowledge of dispute resolution techniques.
Participant, Children's Court Victoria
Melbourne, VIC
Jim has extensive knowledge about mediation and is able to explain his experiences in a clear and concise manner. He conveys sincerity and dedication to the subject.
Participant, Children's Court Victoria
Melbourne, VIC
I learned that I am actually very directive in my practice. This new model shows the importance of self-determination. Importance of allowing people to be heard and to be given the opportunity to develop understanding of the other's experience, in order for real conflict resolution to occur.
Participant, Native Title Services Victoria
Melbourne, VIC